IBM Madrid (May 2001 – August 2005) Project Manager
Telefónica Latam - Brazil: Expert in process and application areas of the new customer care system (CMR) for Telefónica Latam. Functions of management and process back up of: analysis of non covered functions (Gap analysis), change establishment, testing and management.
Telefónica Latam - Spain: Management of the development of the integral customer vision module, central module of the new customer care management system (CRM) for Telefónica Latam.
Telefonica mobile - Spain: Analysis and definition of the functional design of the new billing system and the business infrastructure.
STRATESYS, Madrid (March 2010 – April 2010) Freelance Consultant
Test Manager Vodafone Spain: To plan in Spain the local Tests approach for the implementation of new systems for Finance, Supply Chain and Human Resources. Leading the efforts of the various groups involved during the various stages of tests: Product, Complementary, User Acceptance, regression, etc.
ALTRAN SDB, Madrid (July 2007 – October 2009) Freelance Consultant
Service Manager – British Telecom: To deliver a set of services to the customers, based on a specific offer. To accomplish the objectives of the projects managed, in term of timescales, quality, cost effectiveness, customer satisfaction and revenues assurance. Support and provide input to the win business process following planning assurance
Contract Manager - British Telecom: Get the financial profitability of the contracts, aligning the landmarks of the financial delivery of the contract to develop the strategy for growth in customer contracts. Be the primary point of contact on the client, maintaining and developing relationships at the level of director / CEO. Managing customer satisfaction and be accountable for service levels agreed in the contract. Support in the preparation of bids.
Consultant Freelance, Madrid (October 2005 – June 2007)
Startup-Internet portals: definition of business models and roject plans. Definition of technology and obtaining financing for start-up firms
ACCENTURE, Madrid (January 1998 – April 2001) Senior Consultant
Telefónica Fixed Network Project Spain: Analysis of the first level of product line detail and cataloguing for the implementation of the new billing system
Telefónica Fixed Network Project Chile: Participation in the design and management of the development team, for a claim system for carriers. Development of a new billing system under the COBOL – CICS – DB2 environment on the main frame platform. Development of the java applications of the on-line and batch services focused on the maintenances and consultation of the new billing system.
ONO: Revision of the methodology for new projects of the system area.
Telefónica Data Project Spain: Roll out plan for the web hosting service and ASP, analyzing the market niches and products of interest.
DVDgo.com: Analysis and definition of the functionalities and processes, as well as studies and selection of applications for the roll out of the company.
NATIONAL TELECOMMUNICATIONS COMMISSION OF VENEZUELA (September 1994 – September 1995). Project Engineer
Coordination of the National Radio Electric Spectrum. Analysis of the telecommunication projects for the frequency assignations and the interference study. Study of new telecommunication services.
Solution Architect – Ericsson: Support to the Business Solution Services area in the definition project and start up of a new mobile virtual operator ONO. Suppliers functional and technical verification. Control of end to end and user acceptance tests.